SOMETHING NOT RIGHT?
WE'VE GOT YOUR BACK.
If you believe your REBND product has a manufacturing fault, here's what to do and how we'll assess it.
HOW IT WORKS ↓WARRANTY / REBND
BUILT TO BE PLAYED.
Padel equipment naturally experiences wear. A warranty issue is different from damage caused through normal play, impact, misuse or accidents.
DEFECT.
A problem caused by the way the product was manufactured or assembled.
WEAR.
Marks, surface wear and deterioration that develop through ordinary use over time.
DAMAGE.
Damage caused by impact, accidents, misuse or conditions outside the intended use of the product.
01 / COVERAGE
WHAT MAY BE COVERED.
Defects in manufacturing or workmanship that affect the normal use of the product.
Unusual structural failure that is not consistent with normal wear, impact or misuse.
If your product arrives with an obvious defect or damage, contact us as soon as possible.
02 / NOT A DEFECT
PADEL LEAVES MARKS.
A racket is sports equipment. Contact with balls, court surfaces, glass, fencing and other rackets can leave visible signs of use.
Scratches, chips or cosmetic marks caused during normal play.
Damage caused by striking the ground, glass, fence, net structure or another racket.
Damage caused by misuse, abuse, accidents or improper storage.
Normal deterioration of grips, protectors or other consumable components.
Modifications or repairs performed by someone other than an authorised service provider where relevant.
03 / CLAIM PROCESS
THINK THERE'S A FAULT?
Send us enough information to assess the issue properly. We'll guide you from there.
ORDER NUMBER.
Include your REBND order number or other proof of purchase.
TAKE PHOTOS.
Send clear photos showing the full product and close-ups of the area you're concerned about.
TELL US WHAT HAPPENED.
Briefly explain when you noticed the issue and how the product was being used when it occurred.
WE ASSESS IT.
REBND will review the information and may request that the product be returned for physical inspection.
WE COME BACK TO YOU.
Once assessed, we'll explain the outcome and the appropriate next step.
04 / OUTCOME
WE'LL ASSESS IT FAIRLY.
WE'LL MAKE IT RIGHT.
Depending on the circumstances and applicable consumer rights, the appropriate solution may include repair, replacement, refund or another suitable remedy.
WE'LL EXPLAIN WHY.
If the issue appears to be caused by normal wear, impact, misuse or another excluded cause, we'll explain the assessment to you.
LOOK AFTER YOUR GEAR
MAKE IT LAST LONGER.
Avoid deliberately striking your racket against the court, glass or fencing.
Don't leave your racket exposed to excessive heat for extended periods.
Store it securely when travelling or when it isn't being used.
Replace worn grips when necessary to maintain a secure hold.
Nothing on this page is intended to exclude or limit rights available to customers under applicable South African consumer law.